Tailor made terms for a bespoke business.
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Success Stories: How EC Credit Control helped protect Wellington business Bespoke Wooden Solutions Ltd.

The last thing you want to worry is your cash flow.

Business owners are telling us similar things.

Lindsay Hill, Business Support Specialist at EC Credit Control in Wellington talks to business owners daily about situations where their cash flow has been affected due to limited or no contracts with their clients.

“It’s often the smaller businesses I talk to that say they have been meaning to tighten their processes, and it’s not until the unexpected happens to either them or their peers that it hits home how important it is to ensure you safeguard your business now, not tomorrow,” says Lindsay.

Craig Robertson, owner of Bespoke Wooden Solutions Ltd in Porirua is one such business who sees the benefits of having Terms and Conditions of Trade from EC Credit Control in place and how they helped his business for the better.

Tailor-made terms for a bespoke business.

Craig started his business 7-years ago, creating outdoor living solutions, such as decks, fences, pergolas, and planters in the residential space. His business quickly grew, to employing 6 staff full-time and as his team grew so did the need for greater protection.  Craig realised that the terms he was using weren’t up to scratch as he also wanted to look more professional.

Craig Robertson, Owner of Bespoke Wooden Furniture and Lindsay Hill from EC Credit Control.

Not having terms and conditions of trade tailored to his business could have affected his cash flow, particularly when increasing material costs, time delays, and higher transportation costs are still an issue and can lead to advising customers of a variation in pricing.

Not supplying payment terms to clients upfront or specifying your terms when it comes to pricing changes in robust documentation could really hinder your operation, and lead to disputes – ultimately making business owners out of pocket.

Business owners country-wide are seeing a slowdown in cash flow, Craig has noted this too, saying that others in the Wellington industry are also facing a lack of work.  With that said, Lindsay and the team at EC Credit Control are dedicated to making sure businesses in the region are protected as much as possible.

Dealing with disputes, a slow-down or lack of payment can be such a time waster to you and your team.  In Craigs’ case, he wears many hats, not only is he the Owner of this business but he is also the Administrator, Managing Director, Sales Rep, and Operations Manager. 

Having Terms and Conditions of Trade along with a Residential Building Contract from EC Credit Control has allowed him less time on admin, and more time to focus on his business.

Thank you to Craig Robertson from Bespoke Wooden Solutions Ltd for participating in this story.

Want to know more?

Do you want peace of mind like Craig? Talk to the team at EC Credit Control. We are the professionals with over 30 years of experience by your side.

Request your complimentary consultation today. ​

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See what our other clients are saying:

Tisha Diack
Tisha Diack
12. November, 2023.
Happy with EC Credit Control after the second iteration of our Terms and Conditions, as we are now dealing with a great account manager. Have made the process of advising our clients of changes to our Terms of Trade easy, by providing us with advice on what to say, and also providing a document with the changes to our original (for clients who request it). You don't know what you don't know, so recommend using EC Credit Control for your business Terms and Conditions of Trade.
Julie Richards
Julie Richards
12. November, 2023.
Thanks for a very thorough, easy to understand online meeting that explained what we need to do to protect our company by ensuring we have the right customer processes in place around T&C's and Credit control.
Jane Daniell
Jane Daniell
8. November, 2023.
EC Credit was charged with writing my (complex) TnCs for my new website. The whole job, from request and dealing with lovely Stacey to final print, was seamless, easy, helpful, and very prompt. I really appreciate the personal touch and help I received. I would recommend and trust EC Credit for the job you ask of them with no fuss and no excuses but with lots of care and swiftness. Thanks, Stacey.
Smart Click
Smart Click
6. November, 2023.
Great service and team
Admin Central Interiors
Admin Central Interiors
28. October, 2023.
EC Credit have been extremely helpful updating our terms and conditions for our business. I would recommend any small business to have theirs updated.
Lachlan Mackie
Lachlan Mackie
26. October, 2023.
EC credit control is great to work with, good communication and regular updates. With their system its super easy to load customers. We had a couple of successful depth collections already. Thank you
Pat Bowles
Pat Bowles
21. September, 2023.
Thanks for the great service and spending the time to go through the processes, definitely feel a lot more protected in the event of any dispute. Highly recommend.
Holly Blair
Holly Blair
21. September, 2023.
Fast easy service, client paid account fast once EC Credit was involved 🙂
ADP Hydraulics
ADP Hydraulics
7. September, 2023.
EC Credit Control have been awesome to work with. They make strive to make every process as smooth and easy as possible.