Friendly, approachable and personal service.
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We pride ourselves on our customer service.

Systems and processes have changed over the years. We too have evolved and adapted – into a digitally savvy, data-driven business backed by human connection. Our team is on hand to facilitate, implement and answer any queries. Without a doubt, our personal service is second to none. Here’s why:

Personal Service

You’ll always deal with the same credit controller assigned when you joined us.  They will look after all your business needs.

Personal Service

We have dedicated Business Support Specialists throughout the country to visit you in person. They can assess your current credit management policies and implement any new procedures you may need. Find your local rep here.

Personal Service

Our customer service team is only a phone call or email away.  From resetting your password to walking you through how to register your personal property under the PPSR.

Personal Service

You’ll have 24/7 access to our online systems. This means you can track and manage your outstanding debts anytime and anywhere.

Want to know more?

Our friendly Customer Service team are available to talk you through what you need.

Call us today at 0800 324 768 or fill in the form and we will get in touch as soon as possible.

See what our clients are saying:

Tisha Diack
Tisha Diack
12. November, 2023.
Happy with EC Credit Control after the second iteration of our Terms and Conditions, as we are now dealing with a great account manager. Have made the process of advising our clients of changes to our Terms of Trade easy, by providing us with advice on what to say, and also providing a document with the changes to our original (for clients who request it). You don't know what you don't know, so recommend using EC Credit Control for your business Terms and Conditions of Trade.
Julie Richards
Julie Richards
12. November, 2023.
Thanks for a very thorough, easy to understand online meeting that explained what we need to do to protect our company by ensuring we have the right customer processes in place around T&C's and Credit control.
Jane Daniell
Jane Daniell
8. November, 2023.
EC Credit was charged with writing my (complex) TnCs for my new website. The whole job, from request and dealing with lovely Stacey to final print, was seamless, easy, helpful, and very prompt. I really appreciate the personal touch and help I received. I would recommend and trust EC Credit for the job you ask of them with no fuss and no excuses but with lots of care and swiftness. Thanks, Stacey.
Smart Click
Smart Click
6. November, 2023.
Great service and team
Admin Central Interiors
Admin Central Interiors
28. October, 2023.
EC Credit have been extremely helpful updating our terms and conditions for our business. I would recommend any small business to have theirs updated.
Lachlan Mackie
Lachlan Mackie
26. October, 2023.
EC credit control is great to work with, good communication and regular updates. With their system its super easy to load customers. We had a couple of successful depth collections already. Thank you
Pat Bowles
Pat Bowles
21. September, 2023.
Thanks for the great service and spending the time to go through the processes, definitely feel a lot more protected in the event of any dispute. Highly recommend.
Holly Blair
Holly Blair
21. September, 2023.
Fast easy service, client paid account fast once EC Credit was involved 🙂
ADP Hydraulics
ADP Hydraulics
7. September, 2023.
EC Credit Control have been awesome to work with. They make strive to make every process as smooth and easy as possible.