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This Privacy Policy applies to your use of the EC Credit Control websites –, and It provides information for both visitors to the site and all customers who use any products or services that we provide on or through the Site.

Should we change our website privacy statement for any reason, such changes will be posted to this page. However, if you have any questions relating to this privacy policy, please do not hesitate to contact us.

Information We Collect

We gather two types of information about our Site users:

  1. personal information, provided by you when you complete an online form or request for service;
  2. statistical non-personal information collected by our web server or third party systems we subscribe to for site traffic information e.g. Google Analytics. This can include the following types of information:
    • your IP address
    • the date and time of visits to the Site
    • the number of, and pages viewed
    • the referring site (if any) through which you clicked through to this Site;
    • technical information on browser connections

This statistical information is anonymous and no attempt is made to identify users or their individual browsing activities. We simply use this aggregate data to analyse our website performance e.g. which parts of the Site users are visiting, what content or services are most popular, and to measure the effectiveness of any advertising we may undertake.

Information We Release

We may release information about you when required to, or permitted by law.

We will not however, use your personal information for any purpose not related to the services we provide to you, or for any purpose for which you would not reasonably expect us to use the information. We do not sell, rent or lease our customer information to third parties. Your personal information will only be disclosed to those employees who have a need to know (to provide or keep you informed on our Services to you.)

Under the Privacy Act 2020 you can ask to see any information we hold about you (we’ll provide it as long as we have such information) and you may also ask us to correct any information that we hold about you.


This Site uses persistent cookies for the purpose of tracking Site usage and traffic – note: these cookies do not read your hard drive or collect personal information.

We also use session cookies for our secure online debt management service. This is for security and to provide with your account information during an Online session. When you log out of your Online session the cookie is no longer valid and is discarded when you close your browser.