Our complaints process is designed to be accessible and all complaints are treated seriously. If you would like to submit a complaint, please see the below options. We take all complaints seriously and aim to handle them fairly, objectively and efficiently. We use an Internal Dispute Resolution process to objectively investigate and resolve all complaints. For information on our Complaints Handling process, which includes how to make a complaint, please see the information below.
EC Credit Control’s Complaints Handling process covers all operational aspects for EC Credit Control in New Zealand.
You can lodge a complaint with EC Credit Control through any of the following channels:
In order to investigate your complaint effectively we may need the following information:
Using the on-line services is fantastic. I can print reports and check the status of my debts easily and quickly.
There sure are a lot of slow payers out there – thank goodness for EC Credit Control.
Thanks to EC Credit Control
We would like to express our sincere thanks to EC Credit Control. We had a debt that was of a considerable amount to any small business but with the help of EC Credit Control we are very happy to say the full amount has been recovered.
Support and Communication
EC Credit Control provided us with great support and communication throughout the entire process. It was a relief to know that we had professional people to help and recovery the debt on our behalf.
By having comprehensive Terms and Conditions of Trade, our business has greatly improved cashflow & reduced overdue accounts.
We are so impressed by EC Credit Control. Everything we need to evaluate a new client’s credit risk is available at the touch of a button whenever we need it!
Debt Recovered – Relationship Maintained
Once again with the help of EC Credit Control we recovered the debt and maintained an ongoing relationship with our client.