Our complaints process is designed to be accessible and all complaints are treated seriously. If you would like to submit a complaint, please see the below options. We take all complaints seriously and aim to handle them fairly, objectively and efficiently. We use an Internal Dispute Resolution process to objectively investigate and resolve all complaints. For information on our Complaints Handling process, which includes how to make a complaint, please see the information below.
EC Credit Control’s Complaints Handling process covers all operational aspects for EC Credit Control in New Zealand.
You can lodge a complaint with EC Credit Control through any of the following channels:
In order to investigate your complaint effectively we may need the following information: