Name: Online Services
Rating: 5

Our complaints process is designed to be accessible and all complaints are treated seriously. If you would like to submit a complaint, please see the below options. We take all complaints seriously and aim to handle them fairly, objectively and efficiently. We use an Internal Dispute Resolution process to objectively investigate and resolve all complaints. For information on our Complaints Handling process, which includes how to make a complaint, please see the information below.

What type of complaint can I make?

EC Credit Control’s Complaints Handling process covers all operational aspects for EC Credit Control in New Zealand.

How do I make a complaint?

You can lodge a complaint with EC Credit Control through any of the following channels:

Phone:

0800 324 768

Post:

PO Box 368 Napier 4110

Email:

complaints@eccreditcontrol.co.nz

What information do I need to provide in order to make a complaint?

In order to investigate your complaint effectively we may need the following information:

Proof of identity.
Your contact details.
Sufficient detail and relevant documents that may support the complaint and its resolution.

How long will it take to resolve a complaint?

The length of time we take to resolve your complaint will depend on the nature and complexity of the issues you have raised, and the extent of the enquiries we need to make to address those issues.
Here are the targets we set ourselves to try and resolve your complaint:
Where possible we will attempt to resolve matters at first point of contact.
We aim to acknowledge all complaints received within two working days of receipt.
We will try to respond to the majority of all complaints within 10 working days of receipt.
For complaints that require in-depth investigation or additional information, we attempt to respond within 30 working days of receipt.
Where it has not been possible to complete the complaints review process within 30 working days, we will notify you of the reasons for the delay and provide an updated target date for resolution.
Acknowledgement and all correspondence will be carried out either by email or telephone.

Contact us

Freephone 0800 324 768

Phone 06 835 1800

Click to Email

Our business is NZ owned.
EC Credit Control (NZ) Ltd

What we offer

What our clients say

Online Services

Using the on-line services is fantastic. I can print reports and check the status of my debts easily and quickly.

Slow Payers

There sure are a lot of slow payers out there – thank goodness for EC Credit Control.

Thanks to EC Credit Control

We would like to express our sincere thanks to EC Credit Control. We had a debt that was of a considerable amount to any small business but with the help of EC Credit Control we are very happy to say the full amount has been recovered.

Support and Communication

EC Credit Control provided us with great support and communication throughout the entire process. It was a relief to know that we had professional people to help and recovery the debt on our behalf.

Improved Cashflow

By having comprehensive Terms and Conditions of Trade, our business has greatly improved cashflow & reduced overdue accounts.

Credit Risk

We are so impressed by EC Credit Control. Everything we need to evaluate a new client’s credit risk is available at the touch of a button whenever we need it!

Debt Recovered – Relationship Maintained

Once again with the help of EC Credit Control we recovered the debt and maintained an ongoing relationship with our client.

EC Credit Control offers you total debt management. Operating since 1989 we have the experience, skills and expertise to deliver these services to your business promptly and efficiently.

We’ve put together some brief stories that highlight what and how we’ve been able to help our clients.

EC Credit Control is today a recognised leader in the Debt Collection and Credit Management industries.

Complaints