This speciality glass manufacturer had only been in production for six months when they came to EC Credit Control with a large outstanding debt from one of their customers – another glass company.
The company had ignored our client’s efforts to collect a large sum and they felt their inadequate terms of business were giving the company an “easy out”. They felt frustrated by the lack of progress and had almost given up hope of collecting this debt.
We immediately began a collection process while also working with the client to establish some more robust terms of business. The company finally paid the debt and the client was delighted.
Our client is now set up with the correct terms of business and the confidence that they are in a much better position to address future bad debts.
I contacted EC Credit Control and within 24 hours the Area Manager met me at my factory office.