Introducing a new way to protect your business, TermsMate.
We’ve bundled our comprehensive terms of trade and debt collection services together for the ultimate in cashflow protection at just $99 + GST per month. This monthly plan subscription means you get ongoing protection and a clear escalation path if customers don’t pay you on time. TermsMate is an essential credit-risk management tool for all businesses that offer goods or services on credit.
Always Up To Date ✅
We regularly review and update your terms and conditions as legislation changes happen, this means you always have up to date terms with no need to rewrite them.
Cloud-Based ✅
Since your terms of trade are hosted online, you don’t have to worry about version control or backing up your terms of trade documents. And you can link to them from anywhere including your Xero or MYOB quotes and invoices.
Accounting Software Integrated ✅
You can load your overdue invoices in seconds, directly from Xero or MYOB. No need to muck around finding paperwork, saving you even more time.
No Up-front Costs ❌
There are no upfront costs to get protected, this alone will save you over $2,500 or more compared to traditional terms of trade.
No Minimum Term ❌
With no minimum contract term, you can cancel your monthly TermsMate plan at any time without penalty.
No Debt Load Fees ❌
With no debt load fees, you can load all of your overdue invoices to us for resolution and focus on running your business.
Ready to Get Protected?
Follow the sign-up button below, fill in the form and we will be in contact.
We’ll contact you to talk through and identify the unique needs and risks associated with your business.
We’ll create and customise terms and conditions of trade for your business and host them online for you via your own unique URL. (Click the examples in the image on the right to see for yourself)
You then link to that URL from your emails, website, quotes, proposals, invoicing system and anywhere that you transact with customers.
We’ll keep the terms up to date with legislative changes for the duration of your subscription.
If any of your customers haven’t paid you on time, you can escalate them to us for free.
You can insert this URL link into your emails, website, quotes and invoices. Because they are hosted online, we keep them up to date automatically.
These terms are based on a full redesign completed in 2023. Our terms and conditions are focussed on ensuring that you get paid. This is a premium product that we constantly update in order to keep pace with the latest legislation.
We clearly lay out the obligations of both parties and cover:
Products and services
Price
Payment terms including what happens in the event of non-payment
Compliance obligations including privacy
Liability and a dispute resolution process
We include references to:
Privacy Act
Consumer Guarantees Act
Personal Property Securities Act
Companies Act
Health and Safety at Work Act
We also assess fairness with respect to:
Fair Trading Act
Unfair contract terms
Debt Collection
Send us your overdue invoices for resolution and save yourself the time and hassle of chasing your slow-paying customers (saving $50 per debt-load) – minimum debt value $250.
Resolving overdue accounts is at the very core of what we do. Every day, we work with hundreds of Kiwi businesses to ensure that they get paid.
Our user-friendly web portal makes passing on your customer information easy.
If you use Xero or MYOB, you can connect your account and pull your customer and invoice data directly from there.
We get to work immediately to get your invoices paid from a resolution-based approach that helps to keep customer relationships intact.
You are empowered to escalate any customers that don’t keep their commitment to you.
Our Kiwi team is driven to resolve your outstanding accounts. If we are unsuccessful, we don’t get paid – commission is payable to us in the event of a successful result as per our terms and conditions.
Commission rates on successful collection (Your customer can be made liable for these)
25% on the first $10,000
15% on the next $10,000
5% over $20,000
FAQ’s
Can’t find the answer you are looking for? Don’t hesitate to give us a call, we are more than happy to help.
You have a right to use the terms and conditions in your business for the duration of your subscription. Ownership and copyright of the terms remains with us and you must not copy or disseminate the terms and conditions in any way except for linking to them.
There are a number of reasons for this. Firstly, every business is unique and someone else’s terms and conditions are unlikely to be applicable to your business. Secondly, as the terms and conditions are our intellectual property, we take any infringement on their copyright very seriously and we have measures in place to prevent plagiarism, to monitor and to track unauthorised activity. If we find that there has been unauthorised distribution of our terms, we will take action.
If you cancel, the terms and conditions will no longer be available online and you will no longer have any benefit from them. You can still escalate overdue customers to us however you will need to pay our debt load fee. You can restart your subscription at any time.
If you sell good and services, our cloud-based terms and conditions will be suitable. Some industries require terms and conditions to cover additional legislation and these industries may not be covered. We can work through this when we talk through the needs and risks of your business. The chances are that your business will be covered by our cloud-based solution, if not, then we may be able to help with a more traditional solution.
The main benefits are that these terms and conditions are updated to be in-line with legislative changes and that by having a subscription you do not need to pay a debt load fee in the event that a customer doesn’t pay you on time. Further, you have no paper to worry about, customers can view your terms at any time and there is no up-front fee.
Ready to Sign-up or Need More Information?
Our friendly Customer Service team are available to talk you through what you need.
Call us today at 0800 324 768 or fill in the form and we will get in touch as soon as possible.
See What Our Clients Are Saying:
Jag Nutter
30 June 2025
Trustindex verifies that the original source of the review is Google.
Very helpful and easy to deal with.
Lots of knowledge of my industry and all explained well without over explaining
Keith Tarsau
25 June 2025
Trustindex verifies that the original source of the review is Google.
Great team, great communication and great results. Thank you so much for your help!
cameron mcarthur
16 June 2025
Trustindex verifies that the original source of the review is Google.
Lindsey at EC Credit Control did my companies terms and conditions. I was putting it off for a long time as i thought that it was going to be a long drawn-out process which would end up with me being confused with all the technical terms. Lindsey made it super easy and was awesome to work with. Everything was explained in a way i understood and it was done a lot quicker than expected. I would 100% recommend EC Credit Control to friends or family.
Alistair Savage
4 June 2025
Trustindex verifies that the original source of the review is Google.
Professional and helpful in updating our Terms of Trade. Provided a suite of appropriate documents after a couple of exploration meetings. Good to deal with. Guided implementation as well, which is helpful to maximise investment and effectiveness.
Brett Richardson
3 June 2025
Trustindex verifies that the original source of the review is Google.
Keron and the team at EC Credit Control have been excellent to deal with.
Michael Skerrett
19 May 2025
Trustindex verifies that the original source of the review is Google.
Quick and efficient service.
The first overdue client paid fast, (just days) I had been chasing the money for over 6 months.
Hunter C
14 April 2025
Trustindex verifies that the original source of the review is Google.
EC Credit control have been amazing at setting up our terms and conditions for us, the service has been excellent and we feel a lot safer and secure in our business operations.
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