Success stories: East Coast Glass and Glazing.
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Success Stories: How East Coast Glass and Glazing benefited from Terms and Conditions of Trade.

Starting a new business can be both exciting and daunting.

Husband and Wife team, Chris and Emma McCarthy know this first hand.  After 15 years working in the industry for others, it was time to set up East Coast Glass and Glazing in Hawke’s Bay which has now been in operation for 2 years. 

With Chris on the tools and Emma taking care of the administration side of things, their little business has thrived, adding to the mix 2 small children, and you can imagine time is a precious commodity for the pair, as is avoiding unnecessary risk.

As a new business, they hadn’t experienced any challenges, but it was the uncertainty of what could happen if they didn’t have robust documentation in place.  

“We had no real idea about the nitty gritty side of bills, we were approached by EC Credit Control and services were offered to help with that side of life. We really liked what we heard and saw, and we were away from there,” says Chris.

Shaun Irvin, National Sales Manager at EC Credit Control approached Chris and Emma at the right time.

Terms and Conditions of Trade - the benefits.

Let EC Credit Control take care of the nitty-gritty side of your business documentation.

Businesses need to use Terms and Conditions of Trade documentation when they onboard a client.  The companies that do this well are the ones who get paid on time, every time.

Agreeing to Terms and Conditions of Trade at the outset of a business relationship can help both parties clearly define payment terms, provisions for rising costs and materials, disputes, and time extensions.  Terms and Conditions of Trade documents empower a business and help clients understand their responsibilities.

Safeguarding their business is at the front of their minds, and Emma now uses best practices when onboarding new clients.

Thank you to Chris and Emma McCarthy from East Coast Glass and Glazing for participating in this story.

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See what our other clients are saying:

Tisha Diack
Tisha Diack
12. November, 2023.
Happy with EC Credit Control after the second iteration of our Terms and Conditions, as we are now dealing with a great account manager. Have made the process of advising our clients of changes to our Terms of Trade easy, by providing us with advice on what to say, and also providing a document with the changes to our original (for clients who request it). You don't know what you don't know, so recommend using EC Credit Control for your business Terms and Conditions of Trade.
Julie Richards
Julie Richards
12. November, 2023.
Thanks for a very thorough, easy to understand online meeting that explained what we need to do to protect our company by ensuring we have the right customer processes in place around T&C's and Credit control.
Jane Daniell
Jane Daniell
8. November, 2023.
EC Credit was charged with writing my (complex) TnCs for my new website. The whole job, from request and dealing with lovely Stacey to final print, was seamless, easy, helpful, and very prompt. I really appreciate the personal touch and help I received. I would recommend and trust EC Credit for the job you ask of them with no fuss and no excuses but with lots of care and swiftness. Thanks, Stacey.
Smart Click
Smart Click
6. November, 2023.
Great service and team
Admin Central Interiors
Admin Central Interiors
28. October, 2023.
EC Credit have been extremely helpful updating our terms and conditions for our business. I would recommend any small business to have theirs updated.
Lachlan Mackie
Lachlan Mackie
26. October, 2023.
EC credit control is great to work with, good communication and regular updates. With their system its super easy to load customers. We had a couple of successful depth collections already. Thank you
Pat Bowles
Pat Bowles
21. September, 2023.
Thanks for the great service and spending the time to go through the processes, definitely feel a lot more protected in the event of any dispute. Highly recommend.
Holly Blair
Holly Blair
21. September, 2023.
Fast easy service, client paid account fast once EC Credit was involved 🙂
ADP Hydraulics
ADP Hydraulics
7. September, 2023.
EC Credit Control have been awesome to work with. They make strive to make every process as smooth and easy as possible.