Husband and Wife team, Chris and Emma McCarthy know this first hand.  After 15 years working in the industry for others, it was time to set up East Coast Glass and Glazing in Hawke’s Bay which has now been in operation for 2 years.Â
With Chris on the tools and Emma taking care of the administration side of things, their little business has thrived, adding to the mix 2 small children, and you can imagine time is a precious commodity for the pair, as is avoiding unnecessary risk.
As a new business, they hadn’t experienced any challenges, but it was the uncertainty of what could happen if they didn’t have robust documentation in place. Â
“We had no real idea about the nitty gritty side of bills, we were approached by EC Credit Control and services were offered to help with that side of life. We really liked what we heard and saw, and we were away from there,” says Chris.
Shaun Irvin, National Sales Manager at EC Credit Control approached Chris and Emma at the right time.
Businesses need to use Terms and Conditions of Trade documentation when they onboard a client. The companies that do this well are the ones who get paid on time, every time.
Agreeing to Terms and Conditions of Trade at the outset of a business relationship can help both parties clearly define payment terms, provisions for rising costs and materials, disputes, and time extensions. Terms and Conditions of Trade documents empower a business and help clients understand their responsibilities.
Safeguarding their business is at the front of their minds, and Emma now uses best practices when onboarding new clients.
Thank you to Chris and Emma McCarthy from East Coast Glass and Glazing for participating in this story.
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