EC Credit Control » Debt Collection Agency

Spending too much time chasing slow-payers? We can help.

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We make debt recovery easy.

You’re great at what you do – that’s why you’re in business. But that might not mean you have the time or the expertise to proactively manage and resolve your debt collection.

Effective debt management is essential for any business, and at EC Credit Control it’s what we do. As a reputable debt resolution agency, our team are specialists in getting you results.

By using our expertise, you can provide a cushion for your business, position yourself for growth and rest easy knowing your cash flow, and your customers, are in good hands.

Get more information

Our friendly Customer Service team are available to talk through the Debt Recovery process with you. Call us today at 0800 324 768 or fill in the form and we will get in touch as soon as possible.

How much does debt collection cost?

We work on a no collection, no commission cost structure.

The only up-front cost to you is the debt-load fee of $50 (excluding GST).

Commission is charged to you based on the total payment received or arranged for recovery.

This is regardless of whether any recovery costs involved are collected.

Our commission charges (excluding GST) are as follows:

25% on the first $10,000.00
15% on the next $10,000.00
5% over $20,000.00

When should we load debts?

If they haven’t paid in 90 days, do load your debt for collection as soon as possible. To discuss your specific needs, get in touch.

How long does it usually take to collect a debt?

This depends on many factors and is therefore different case by case. We have collected within 24 hours in previous cases.

Will debtors know we’re using a debt collection agency?

Yes, this has a positive impact on reaching a quick resolution.

Can I cancel collection after I’ve already loaded the debt?

No, but please get in touch if there are special circumstances.

Can I on-charge my debt load fee and commission to my customer?

If you have comprehensive Terms and Conditions of Trade, you can often recover these costs from your customer. Contact us to see if this is possible.

Can I speak to someone in person?

Absolutely. We have Business Support Specialists throughout the country who in most instances can meet you in person or via our virtual meeting room. Click on ‘Contact>Locations’ in the top menu to find your local representative.

See what our clients are saying:

Tisha Diack

12. November, 2023.

Happy with EC Credit Control after the second iteration of our Terms and Conditions, as we are now dealing with a great account manager. Have made the process of advising our clients of changes to our Terms of Trade easy, by providing us with advice on what to say, and also providing a document with the changes to our original (for clients who request it). You don't know what you don't know, so recommend using EC Credit Control for your business Terms and Conditions of Trade.

Julie Richards

12. November, 2023.

Thanks for a very thorough, easy to understand online meeting that explained what we need to do to protect our company by ensuring we have the right customer processes in place around T&C's and Credit control.

Jane Daniell

8. November, 2023.

EC Credit was charged with writing my (complex) TnCs for my new website. The whole job, from request and dealing with lovely Stacey to final print, was seamless, easy, helpful, and very prompt. I really appreciate the personal touch and help I received. I would recommend and trust EC Credit for the job you ask of them with no fuss and no excuses but with lots of care and swiftness. Thanks, Stacey.

Smart Click

6. November, 2023.

Great service and team

Admin Central Interiors

28. October, 2023.

EC Credit have been extremely helpful updating our terms and conditions for our business. I would recommend any small business to have theirs updated.

Lachlan Mackie

26. October, 2023.

EC credit control is great to work with, good communication and regular updates. With their system its super easy to load customers. We had a couple of successful depth collections already. Thank you

Pat Bowles

21. September, 2023.

Thanks for the great service and spending the time to go through the processes, definitely feel a lot more protected in the event of any dispute. Highly recommend.

Holly Blair

21. September, 2023.

Fast easy service, client paid account fast once EC Credit was involved 🙂

ADP Hydraulics

7. September, 2023.

EC Credit Control have been awesome to work with. They make strive to make every process as smooth and easy as possible.

EC Credit Control offers you total debt management. Operating since 1989 we have the experience, skills and expertise to deliver these services to your business promptly and efficiently.

We’ve put together some brief stories that highlight what and how we’ve been able to help our clients.

EC Credit Control is today a recognised leader in the Debt Collection and Credit Management industries.

0800 324 768

We make debt recovery easy.

Get more information

See what our clients are saying:

Contact us

Freephone 0800 324 768

Phone 06 835 1800

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