You’re great at what you do – that’s why you’re in business. But that might not mean you have the time or the expertise to proactively manage and resolve your debt collection.
Effective debt management is essential for any business, and at EC Credit Control it’s what we do. As a reputable debt resolution agency, our team are specialists in getting you results.
By using our expertise, you can provide a cushion for your business, position yourself for growth and rest easy knowing your cash flow, and your customers, are in good hands.
Our friendly Customer Service team are available to talk through the Debt Recovery process with you.
Call us today at 0800 324 768 or fill in the form and we will get in touch as soon as possible.
We work on a no collection, no commission cost structure.
The only up-front cost to you is the debt-load fee of $50 (excluding GST).
Commission is charged to you based on the total payment received or arranged for recovery.
This is regardless of whether any recovery costs involved are collected.
Our commission charges (excluding GST) are as follows:
25% on the first $10,000.00
15% on the next $10,000.00
5% over $20,000.00
If they haven’t paid in 90 days, do load your debt for collection as soon as possible. To discuss your specific needs, get in touch.
This depends on many factors and is therefore different case by case. We have collected within 24 hours in previous cases.
Yes, this has a positive impact on reaching a quick resolution.
No, but please get in touch if there are special circumstances.
If you have comprehensive Terms and Conditions of Trade, you can often recover these costs from your customer. Contact us to see if this is possible.
Absolutely. We have Business Support Specialists throughout the country who in most instances can meet you in person or via our virtual meeting room. Click on ‘Contact>Locations’ in the top menu to find your local representative.
EXCELLENT Based on 186 reviews Lorraine Watson29 August 2025Trustindex verifies that the original source of the review is Google. First time I have ever had to use a debt collection service. The experience was very professional, thorough and made things stress free. Recommend. Ekaa Solutions Limited29 August 2025Trustindex verifies that the original source of the review is Google. Very helpful Harrisons Carpet & Flooring Waikato South27 August 2025Trustindex verifies that the original source of the review is Google. EC were great! I had been struggling to get any communication & payment from a customer for a long time so escalated it to a collection company and although it was expensive the money came fairly quickly! Benjamin Volle20 August 2025Trustindex verifies that the original source of the review is Google. Great help and advice. Very responsive ELS Plastics11 August 2025Trustindex verifies that the original source of the review is Google. efficient and great service, excellent communication with us. Sasha Langham11 August 2025Trustindex verifies that the original source of the review is Google. Toni and the team are fantastic. Great service, knowledgeable and really helpful Lucy Stirling28 July 2025Trustindex verifies that the original source of the review is Google. We have dealt with Toni through our business Team Fitout and always had a fantastic experience, quick to reply to emails and calls and feel very glad to have him on hand. Luke BARROW-BECKER17 July 2025Trustindex verifies that the original source of the review is Google. Thanks EC Credit Control; for my new Terms of Trade. Lindsay made the process easy to understand, and I now feel far more secure in my business dealings. Thanks Lindsay!Verified by TrustindexTrustindex verified badge is the Universal Symbol of Trust. Only the greatest companies can get the verified badge who has a review score above 4.5, based on customer reviews over the past 12 months. Read more
Find out how to set up a sound cash flow and invoicing policy for your business and your team, with our FREE Debt Management Guide.