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You’re great at what you do – that’s why you’re in business. But that might not mean you have the time or the expertise to proactively manage and resolve your debt collection.
Effective debt management is essential for any business, and at EC Credit Control it’s what we do. As a reputable debt resolution agency, our team are specialists in getting you results.
By using our expertise, you can provide a cushion for your business, position yourself for growth and rest easy knowing your cash flow, and your customers, are in good hands.
Our friendly Customer Service team are available to talk through the Debt Recovery process with you.
Call us today at 0800 324 768 or fill in the form and we will get in touch as soon as possible.
We work on a no collection, no commission cost structure.
The only up-front cost to you is the debt-load fee of $50 (excluding GST).
Commission is charged to you based on the total payment received or arranged for recovery.
This is regardless of whether any recovery costs involved are collected.
Our commission charges (excluding GST) are as follows:
25% on the first $10,000.00
15% on the next $10,000.00
5% over $20,000.00
If they haven’t paid in 90 days, do load your debt for collection as soon as possible. To discuss your specific needs, get in touch.
This depends on many factors and is therefore different case by case. We have collected within 24 hours in previous cases.
Yes, this has a positive impact on reaching a quick resolution.
No, but please get in touch if there are special circumstances.
If you have comprehensive Terms and Conditions of Trade, you can often recover these costs from your customer. Contact us to see if this is possible.
Absolutely. We have Business Support Specialists throughout the country who in most instances can meet you in person or via our virtual meeting room. Click on ‘Contact>Locations’ in the top menu to find your local representative.
EXCELLENT Based on 212 reviews Posted on Google Bathrooms and Kitchens Northshore4 June 2026Trustindex verifies that the original source of the review is Google. Shaun is such a helpful guy, easy to talk to and he listens! EC Credit control have tightened up our T's & C's and provided an excellent service. The best thing is the ongoing support and the help to implement all the new docs. I recommend a conversation today to get the ball rolling.Posted on Google Rubin Chhetri27 May 2026Trustindex verifies that the original source of the review is Google. I had a very positive experience working with EC Credit Control. Their team are professional, responsive, and handled the entire process with integrity and efficiency. They maintained clear communication throughout and treated both parties respectfully while achieving a successful outcome. I especially appreciated their prompt follow-ups and transparent approach. I would highly recommend their services to any business looking for reliable debt recovery support.Posted on Google Accounts Safe On Site20 May 2026Trustindex verifies that the original source of the review is Google. I can not thank the EC Credit Control team enough. They get results quickly and take the pain out of chasing up overdue accounts. I highly recommend themPosted on Google Logan Purdie15 May 2026Trustindex verifies that the original source of the review is Google. EC Credit Control are fantastic to work with. From top-notch communication to effective results and informative breakdowns, we have found them exemplary and would highly recommend them for your company’s debt collection needs.Posted on Google Phil Robinson22 April 2026Trustindex verifies that the original source of the review is Google. EC a E-Z to deal with. Great sales process, kept in touch regularly, but not pushy and once I was ready to go, they delivered everything we needed in a timely manner. Colin went through everything with to get us set up and running a better credit control process aligned to now up-to-date t's and c's Thanks!Posted on Google Mel Cleave27 January 2026Trustindex verifies that the original source of the review is Google. EC Credit are efficient and excellent at protecting suppliers of services from unnecessary loss.Posted on Google Lori Mahony19 January 2026Trustindex verifies that the original source of the review is Google. We are very thankful for the team at EC Credit Control. Fortunately, we don’t often need to use debt collection services, but this year we found ourselves in a difficult situation when one of our long-term customers sold their business. Prior to the sale, we had never had any payment issues with them. However, once the business changed hands, an outstanding payment remained unpaid. I tried multiple times to resolve it myself – emails, texts, and calls – but received no response. At that point, I realised we needed professional help and referred the matter to EC Credit Control. The team worked very hard on our behalf and persisted despite also receiving no response from the debtor. Thanks to their efforts, we ultimately received full payment. We honestly could not have achieved this result without their support. The whole process was straightforward and painless for us, and we are extremely grateful for their professionalism and commitment. We would highly recommend EC Credit Control to anyone needing reliable debt recovery assistance.Posted on Google Lyndon Johnson15 January 2026Trustindex verifies that the original source of the review is Google. EC credit control have been great to deal with, tailored our terms and conditions to suite our business. Easy to use forms and great peace of mind knowing that there team is there to help collect debtors when you need.Posted on Google Karla Thompson14 January 2026Trustindex verifies that the original source of the review is Google. Colin was excellent to deal with and the wider team provided promt service and a really good set of terms and conditions.Verified by TrustindexTrustindex verified badge is the Universal Symbol of Trust. Only the greatest companies can get the verified badge who has a review score above 4.5, based on customer reviews over the past 12 months. Read more
Find out how to set up a sound cash flow and invoicing policy for your business and your team, with our FREE Debt Management Guide.