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You’re great at what you do – that’s why you’re in business. But that might not mean you have the time or the expertise to proactively manage and resolve your debt collection.
Effective debt management is essential for any business, and at EC Credit Control it’s what we do. As a reputable debt resolution agency, our team are specialists in getting you results.
By using our expertise, you can provide a cushion for your business, position yourself for growth and rest easy knowing your cash flow, and your customers, are in good hands.
Our friendly Customer Service team are available to talk through the Debt Recovery process with you.
Call us today at 0800 324 768 or fill in the form and we will get in touch as soon as possible.
We work on a no collection, no commission cost structure.
The only up-front cost to you is the debt-load fee of $50 (excluding GST).
Commission is charged to you based on the total payment received or arranged for recovery.
This is regardless of whether any recovery costs involved are collected.
Our commission charges (excluding GST) are as follows:
25% on the first $10,000.00
15% on the next $10,000.00
5% over $20,000.00
If they haven’t paid in 90 days, do load your debt for collection as soon as possible. To discuss your specific needs, get in touch.
This depends on many factors and is therefore different case by case. We have collected within 24 hours in previous cases.
Yes, this has a positive impact on reaching a quick resolution.
No, but please get in touch if there are special circumstances.
If you have comprehensive Terms and Conditions of Trade, you can often recover these costs from your customer. Contact us to see if this is possible.
Absolutely. We have Business Support Specialists throughout the country who in most instances can meet you in person or via our virtual meeting room. Click on ‘Contact>Locations’ in the top menu to find your local representative.
EXCELLENT Based on 207 reviews Posted on Lori Mahony19 January 2026Trustindex verifies that the original source of the review is Google. We are very thankful for the team at EC Credit Control. Fortunately, we don’t often need to use debt collection services, but this year we found ourselves in a difficult situation when one of our long-term customers sold their business. Prior to the sale, we had never had any payment issues with them. However, once the business changed hands, an outstanding payment remained unpaid. I tried multiple times to resolve it myself – emails, texts, and calls – but received no response. At that point, I realised we needed professional help and referred the matter to EC Credit Control. The team worked very hard on our behalf and persisted despite also receiving no response from the debtor. Thanks to their efforts, we ultimately received full payment. We honestly could not have achieved this result without their support. The whole process was straightforward and painless for us, and we are extremely grateful for their professionalism and commitment. We would highly recommend EC Credit Control to anyone needing reliable debt recovery assistance.Posted on Lyndon Johnson15 January 2026Trustindex verifies that the original source of the review is Google. EC credit control have been great to deal with, tailored our terms and conditions to suite our business. Easy to use forms and great peace of mind knowing that there team is there to help collect debtors when you need.Posted on Karla Thompson14 January 2026Trustindex verifies that the original source of the review is Google. Colin was excellent to deal with and the wider team provided promt service and a really good set of terms and conditions.Posted on Fraser Cann6 January 2026Trustindex verifies that the original source of the review is Google. Great Service and AdvicePosted on Brendan Hodgson23 December 2025Trustindex verifies that the original source of the review is Google. Did a lovely job of chasing a historic debt for our firm. All communication with the debtor was clear and polite and got a great outcome for us in the end. Highly recommended.Posted on Keith Tarsau22 December 2025Trustindex verifies that the original source of the review is Google. Great team, great communication and great results. Thank you so much for your help!Posted on Am Mo15 December 2025Trustindex verifies that the original source of the review is Google. Great service, very impressed so far!Posted on Alex Gordon3 December 2025Trustindex verifies that the original source of the review is Google. Our experience with EC Credit Control has so far been amazing. Colin provided us with new documentation, forms, and access to their collections portal. I find them highly responsive, and extremely good to deal with. Highly recommended.Posted on Marilyn Finer27 November 2025Trustindex verifies that the original source of the review is Google. EC Credit Control had a challenge when presented with the job that was given to them. It was handled very professionally and the result was a good outcome. Would highly recommend this company to people who have difficult clients.Verified by TrustindexTrustindex verified badge is the Universal Symbol of Trust. Only the greatest companies can get the verified badge who has a review score above 4.5, based on customer reviews over the past 12 months. Read more
Find out how to set up a sound cash flow and invoicing policy for your business and your team, with our FREE Debt Management Guide.