Re: reference for EC Credit Control
Dear Nick I would be only to happy to provide a reference around your company’s relationship with ECANZ Master Electricians. As immediate past president of the organisation I have been involved with the development of the national deal to give access for our members to the services and knowledge base of EC Credit. This has […]
If it looks like a duck , walks like a duck but says it’s a goose?
After 10 years in the debt recovery game I’m seldom surprised by debtor behaviour but this week I was both shocked and impressed when I visited one of my favourite customers this past week. I received an email from Kelly* from a tile manufacturing company in Tauranga, she said that she had received a $50k […]
Termsaphobia, a modern epidemic
In serving the local Bay of Plenty business community for over 9 years I have observed that many businesses are plagued with a condition that I have deemed as Termsaphobia. This condition is mainly present in established businesses and occurs when the owners of the business are hesitant to establish and implement new terms of […]
Honesty in Sales
When asked by sales people how I build such good and enduring relationships with my clients my answer is simple – tell the truth at all times no matter if it advances the sales process or stops it in its tracks. A few years ago a Sales Manager that I to this day respect as […]
The benefits of Passion in Business
Have you ever been to the store to buy something and been greeted by a sour faced auto-bot who looks as though the razors should be hidden from them they are so miserable? “just leave your job if you hate it so much!!” You want to yell at them , it brings you and every […]
Serial and Habitual Debtors
I have been working with businesses in the greater Bay of Plenty including Tauranga , Rotorua and Whakatane for the past 8 years and in that time I have come across a few disturbing trends concerning serial and habitual debtors. The following is a list of behaviors and statements that seem to be common indicators. […]
The Passion for Customer Service
People that are passionate about what they do for work are more successful at it. Salespeople spend a fortune on sales tip books about engaging people, getting them enthused about what you are selling and wanting to have it! If you cannot get enthused yourself then you have no shot at enthusing anyone else. Without […]
To Outsource or not to Outsource credit control that is the question!!
I often have the same discussion with my wife, she wants me to do DIY tasks around the house and I want to bring in a professional to do these tasks that I have little experience and interest in doing. My argument for outsourcing is always the same. Why would I spend my time doing something […]
Gut Instincts – Credit is a privilege not a right!
With all of the technological and procedural innovations that are available in the credit management field today you would think that gut instinct is a outmoded and outdated concept. Wrong! Every day I consult with my clients in the Tauranga and greater Bay of Plenty region about how to prevent debts. Of course having up […]
Why a deposit is important
In My 8 years working closely with business owners in Tauranga , Rotorua and the greater Bay of Plenty consulting on credit management procedures I have noticed a trend: Those businesses that ask for and get a deposit of before commencing work have less unpaid invoices, less cancellations and less disputes. The logical reason for […]