The following are “layman’s” explanations of clauses that appear frequently in Terms and Conditions of Trade prepared by EC Credit Control.
If you require any further explanation please do not hesitate to contact your local Business Support Specialist or Terms and Conditions of Trade drafter.
These clauses outline certain terms and the relationship between you and your customers and need to be defined as they are referred to throughout the Terms and Conditions of Trade document. One of the clauses also outlines that any debt incurred is incurred jointly and severally, meaning that in the case of a partnership or joint account, all parties are equally liable for the full amount of the debt incurred.
The acceptance clause outlines that your customer accepts the Terms and Conditions of Trade as presented and that by ordering goods and services once they are aware of the Terms and Conditions of Trade they are deemed to have accepted them.
The clauses also advise that your Terms and Conditions of Trade can only be altered with approval by both parties and on top of that the clauses state that nothing in the customer’s order documentation shall override your Terms and Conditions of Trade.
Note: Any form other than those provided by EC Credit Control should clearly state a provision for acceptance by the customer, where the Terms and Conditions of Trade are covered on the reverse of, or attached to, that said form. Please refer to the third component of the sample above.
4.3 Electronic Signatures
This clause states that the parties have complied with Section 226 of the Contract and Commercial Law Act 2017 surrounding electronic signatures and agree to accept electronic signatures as a form of acceptance.
4.4 Errors and Omissions
This clause outlines that your customer accepts, that you shall not accept liability in respect of any alleged error(s) and/or omission(s) that may be present in the documentation, due to human error (mistakes made in administration, etc.) unless such action is due to negligence or willful misconduct on your part.
4.5 Change in Control
This clause requires your customer to advise you if they change their name, address, etc or if they are changing their business practice.
4.6 Price and Payment
This clause stipulates how you advise your customers of the price of your goods and services. Clarifying this process negates the argument of the likes of estimate versus quotation. It also advises your customer on what form of payment you will accept and when payment is to be made.
It also determines if you are defined as a credit provider under the Privacy Act (thereby, you offer a minimum of 7 days free credit), which means that you can list your debtors as defaulters.
This clause stops your customer from withholding payment of the full amount due when they dispute only part of an account.
This clause determines when delivery takes place and who pays for the cost of delivery – you or your customer. It is important to define when delivery takes place for risk, warranty, and payment reasons. The clauses also enable you to charge your customer redelivery or storage costs if they don’t take delivery as arranged and explain that delivery times are approximate only.
These clauses make it clear that if the goods are damaged or stolen after delivery, then the insurance responsibility lies with your customer even though ownership may not have passed to your customer.
Additional clauses in this section are designed for your industry type, which attempts to limit your potential risk exposure during the provision of the Services (i.e. accuracy to customer plans or variations of samples to finished goods, etc).
4.10 Transfer of Title
These clauses determine when ownership of the goods will transfer to the customer. Ownership will only take place once you have been paid for the goods (even though the goods have passed into your customer’s possession). The title clauses together with the Personal Property Security Act 1999 (“PPSA”) clauses in your terms will allow you to repossess goods (where they have not been installed). Under the PPSA legislation, a registration validates true ownership (in the event that you are not paid, the goods remain legally yours), until such time as the registration is either removed or expires.
However, one exception does apply which is more complex in respect of the PPSA. If any goods have been installed (i.e. become a fixture or part of, a permanent structure, it will come down to what the goods are or have become) and for that reason, we would recommend you seek independent legal advice.
4.11 Personal Property Securities Act
These clauses allow you to register an interest in goods you have sold. Also, if a receiver is appointed you can have your goods removed from the pool of liquidated assets, as they will not belong to the liquidated estate. This clause also enables you to enforce your retention of the title clause.
4.12 Security and Charge
If goods cannot be recovered, and if your customer or a guarantor owns any land or real property, by agreeing to this clause they agree to allow you to take a registrable mortgage or charge over their property to the value of the goods or services.
To engage this clause, a solicitor will need to effect a caveat on your behalf, these costs can be passed on to the customer in line with the clause.
4.13 Defects/Warranties and Returns
The single most common excuse we hear from debtors who refuse to pay their account is that the goods or services provided were “defective”. This clause determines a time limit for reporting defects evident on delivery of goods or services you have supplied plus it advises your customer what your obligations are to them under the Competition and Consumer Act 2010 (CCA) for all other defects and the limitations of the same.
Under the provisions of these clauses, you may also offer additional warranties to your customers if you wish. Note: Any additional warranty you offer will not supersede or negate CCA legislation, however, any expressed warranty offered over and above the statutory warranties must be provided under a separate document as required by the CCA.
The clauses also limit your warranty on goods supplied (where applicable) to that which is provided by the manufacturer of the goods. Further clauses set out the conditions applicable to the return of goods whether this is required under the CCA or otherwise.
If a second-hand goods clause has been inserted into your Terms and Conditions of Trade then this clause sets out that only a limited warranty as required by the CCA is offered on second-hand goods. It is a further “caveat emptor” (i.e. let the buyer beware) clause relating directly to second-hand goods.
4.14 Intellectual Property Rights
These clauses protect your intellectual property rights where necessary. It stops your customer from on-selling or using any designs that you may have provided. It also indemnifies you against actions from any third party that owns any designs or plans your customer provides you with.
4.15 Consequence of Default
The provisions of the signed contract will allow you the right to pursue the customer legally and to pass on any associated debt recovery or legal costs, in the event you need to take legal action against a customer. Furthermore, at your discretion, you can also add default interest to any invoice/statement once they become overdue (interest is calculated at a rate of 2.5% compounding monthly from the date that the debt becomes overdue, this equates to 30% per annum).
Remembering that any legal action taken in pursuit of debt recovery will come down to the jurisdiction of the court on the day as to what costs are accepted and awarded by the court (these need to be considered to be fair and reasonable in all cases), which is why it is important to have a signed contract that gives weight to the argument that acceptance and disclosure have occurred and that the customer is fully aware of their obligation of payment.
This clause gives you the right to cancel the contract before you have provided any goods or services if you wish to. They also provide that if your customer cancels the contract, they will be liable for any costs and expenses you have incurred as a direct result of their cancellation.
4.17 Privacy Act
Amongst other things, this clause gives you the ability to do a credit check on your customer so that you can assess their creditworthiness or list them with a credit reporting agency should they default on payment.
4.18 Unpaid Seller’s Rights
These clauses, if included in your Terms and Conditions of Trade allow you to take a lien over goods that are in your possession (but owned by your customer) if you haven’t been paid. Furthermore, it gives you the right to sell any such goods if you don’t get paid at all.
4.19 Service of Notices
This clause outlines how notices may be given and received under the contract.
This clause relates to special conditions where your customer is a trustee acting for a trust wishing to open a credit account. It is important to obtain the details of the trustees of a trust, as the trust is a legal entity in its own right, it can sue and be sued but through its trustees.
4.21 Enforcement and Validity
This clause states that just because you have not invoked any clause in your Terms and Conditions of Trade (e.g. you haven’t previously charged your customer penalty interest) then that in itself will not prevent you from invoking that clause at any time you choose. It also allows that if for any reason a particular clause is invalidated by a court that in itself, will not negate the whole contract.
Due to unfair legislation, the customer will have similar rights under this sub-clause.
In the event that a dispute needs to be heard in a specific court, this clause defines in which courts and under which law it is to be heard.
4.23 Limitation of Liability
This clause limits the amount that your customer can claim for damages in respect of any alleged breach of the contract by you. Any liability deemed payable is limited to you not being liable for any indirect and/or consequential loss and/or expense (including loss of profit) and that any such damages shall under no circumstances exceed the price of the goods and/or services provided.
These clauses allow you to license and/or assign the rights and/or obligations of the contract without the customer’s consent. Secondly, the customer cannot license and/or assign without your written approval.
This clause allows you to subcontract work out to third parties.
In this clause, you reserve the right to amend your Terms and Conditions of Trade at a later date.
This is the “Act of God” exclusion clause. It is written in favour of both parties and limits any liability in such an event that is beyond your control, For example, pandemics. This clause does not apply to a failure by the client to make a payment to you.
4.30 Authorisation to Contract
This clause means that both parties have the right to enter into the contract with both parties confirming that they are solvent and acknowledging that the contract is binding and enforceable upon them.