Home » How debt recovery works

Get on with doing what you love, while we chase your slow-payers.

When you work with EC Credit Control, you have our team of experts at your disposal. Over the 30+ years, we’ve been in the business, we have been perfecting our debt recovery and total credit management process to bring you results, time and time again. 

Our team of New Zealand-based professionals are focused on helping you enjoy healthy cash flow, which is essential to every successful business.

Trusted by over 30,000 businesses throughout Australasia.

We provide support to a wide variety of businesses, from small business debt recovery to large corporates. Whether you’re a team of one or a team of 20, we give every client the same level of care

Our online portal makes it easy and gives you the power to load, track and collect debts with ease.

Prompt debt recovery with our simple 6 step debt recovery process.

How debt recovery works -You Load

1. You Load

Load your debt online using our easy web portal. This can be done by completing a simple form or by selecting invoices from your Xero or MYOB account.

How debt recovery works - We investigate

2. We Investigate

We will review the details of your debt, undertake searches on various databases and append any information to put us in a stronger position from the outset.

How debt recovery works - We contact

3. We Contact

The debt collection process begins. We utilise multiple communication channels to make contact as quickly as possible. 

How debt recovery works - Debt load fee

4. Debt Load Fee

We invoice you a debt load fee per debt loaded at the end of the month. A debt can be made up for multiple invoices.

How debt recovery works - We deliver

5. We Deliver

We charge commission on every dollar collected. No commission is charged until your debt is collected.

How debt recovery works - Job Done

6. Job Done

Your cash flow has been attended to, and your valuable time has been saved.

Ready to load your unpaid invoices?

Now has never been a better time. Log-in or sign up today.

We work on a no collection, no commission cost structure. 

The only up-front cost to you is the debt-load fee of $50 (excluding GST).

Commission is charged to you based on the total payment received or arranged for recovery.

This is regardless of whether any recovery costs involved are collected.

Our commission charges (excluding GST) are as follows:

25% on the first $10,000.00
15% on the next $10,000.00
5% over $20,000.00

If they haven’t paid in 90 days, do load your debt for collection as soon as possible. To discuss your specific needs, get in touch.

This depends on many factors and is therefore different case by case. We have collected within 24 hours in previous cases.

Yes, this has a positive impact on reaching a quick resolution.

No, but please get in touch if there are special circumstances.

If you have comprehensive Terms and Conditions of Trade, you can often recover these costs from your customer. Contact us to see if this is possible.

Absolutely. We have Business Support Specialists throughout the country who in most instances can meet you in person or via our virtual meeting room. Click on ‘Contact>Locations’ in the top menu to find your local representative.

Our friendly Customer Service team are available to answer any questions.

Fill in the form and we will get in touch as soon as possible.

See what our clients are saying:

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Sam Bennett profile picture
Sam Bennett
5 September 2026
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They have helped us from when we started our plumbing business. Very helpful along the way. Ascend Plumbing
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Keith Tarsau profile picture
Keith Tarsau
28 August 2026
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Great team, great communication and great results. Thank you so much for your help!
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Alicia Mander profile picture
Alicia Mander
26 August 2026
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I've used EC Credit Control for a number of years across several different companies and have consistently had a positive experience. They provided a comprehensive set of Terms of Trade that were practical, well-structured, and easy to implement within our business. A particular mention goes to Shaun Irvin, who was excellent to deal with throughout the process. His communication was prompt, professional, and clear, making the entire engagement straightforward and efficient. Based on my experience, EC Credit Control delivers a reliable service backed by knowledgeable staff who genuinely understand the needs of New Zealand businesses. I would happily recommend them to any organisation looking for credit management support, documentation, or advice.
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Doug Vause profile picture
Doug Vause
24 August 2026
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I am very happy to endorse the work and accomplishments of our experience with EC Credit Control. The initial sales connections were collegial and constructive as they guided us through the process, never rushing and letting us set the pace. Ordinarily, we don't incur bad debts, but a client had problems processing our payments due to an internal systems problem, and we needed help. Once engaged, EC Credit Control were very effective, with a very quick payment from our client. Evidently, they treated our client with courtesy and respect, and we maintain positive relations with our client. Well done, thank you.
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NZFADE profile picture
NZFADE
19 August 2026
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Brilliant company, had a debt sorted within a week, that had taken a month on my end to sort. Thank you.
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Kevin Harty profile picture
Kevin Harty
12 August 2026
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Very, knowledgeable, polished and prompt
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Robyn Bellve profile picture
Robyn Bellve
3 August 2026
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I really appreciated the clear and helpful support received from EC Credit Control when recently updating our terms and conditions and refining our customer onboarding process.
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Kara Jordan profile picture
Kara Jordan
23 June 2026
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
I dealt with Colin - I found him incredibly helpful and great with communication. I would recommend EC credit control for all of your TOT needs. Thankyou
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Interested in improving your cash flow?

Find out how to set up a sound cash flow and invoicing policy for your business and your team, with our FREE Debt Management Guide.