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What changes are you noticing in your customer's payment behaviour?

Managing your risk is really important.

A change in a customer’s payment behaviour can be quite telling. Perhaps they have missed a payment, or you are noticing that payments that were normally timely seem to be lagging behind. When a customer’s habits do change it’s normal to have some concerns about being paid.

It’s important to have some systems in place to help prevent instances like this, or at the very least alert you to any changes and potential problems arising.

More importantly, by keeping an eye on changes in payment behaviour you have the opportunity to take action sooner rather than later.

Running credit checks on your potential and current customers is good business practice.

Running a portfolio health check on your current customer base is as equally important as running a credit check on a potential new customer as part of your onboarding process.

Doing so will help you to identify any changes in your customer’s credit score or financial position such as missed payments, declining credit scores or hardship indicators. 

What’s more, you can also set up tailored alerts for your customers to monitor changes as they happen, helping you to take action and mitigate any risk.

Adding credit checks to your workflow could really help reduce any issues down the line and also keeps helps you to be better informed to make good business decisions.

Advantages of credit reporting.

Credit reporting improve cash flow

Improve your cash flow.

Running a credit check on a customer will help you determine their habits, not only if they have the ability to pay, but pay on time. Being able to make decisions upfront about a customer will help your business to run more smoothly.

Credit reporting minimise risk

Your risk is minimised.

If you’re supplying goods and services, or loan facilities to others, you want to be assured that they can pay you back. Our reporting can help mitigate risk as you’ll have their credit behaviour information at your fingertips.

Credit reporting 24/7

Credit information when you need it.

Our online system allows you to access credit information 24/7 and because it is updated daily, you can be immediately aware of any changes in payment behaviour (their risk profile) of the businesses you are dealing with when a check is performed.

If you supply unsecured goods or assets, you could be putting your business at risk.

Are your goods and assets secured?  The PPSR could be a good option for your operation and aid to reduce your risk. 

PPSR stands for Personal Property Securities Register and is an online service account where you can register a legal claim to your personal property.

If you’re selling goods on credit, you’ve probably signed a contract establishing your rights to the property should the customer fail to pay. But what if there are other creditors waiting in line?


Registration puts you in a better position to recover goods, or their value, should a customer default, giving you priority over creditors who’ve not registered an interest, and those who register after you. Almost anything of value – excluding land, buildings and ships greater than 24 metres in length – can be used to secure the repayment of a debt.

As a ‘Secured Creditor:

You are in the best possible position to recover goods supplied to your customer or claim the monetary value, should your customer default.

Are given priority over creditors who’ve not registered an interest, and those who register after you.

If the customer has assets of value in the event of insolvency, you may be first in line to claim the distribution of funds from the sale of assets.

Limit the risk of being affected by preferential payment clawback.

Our team can save you time and money by registering your goods and assets on the PPSR on your behalf.  Talk to us today for more information.  You may also find our blog ‘Reducing your risk as a supplier’ a helpful read.

If you have invoices 90 days past due - we can help. Sign-up with us Debt recovery is our specialist area. Our team are experts in getting results so don't hesitate to load your unpaid invoices for resolution now.

Request your complimentary consultation to talk about how we can help.

These are just a couple of things you can implement within your business. We can chat through your options in more detail.

Fill in your details and your Business Support Specialist will be in touch within the day to arrange a suitable time to catch up.

See what our other clients are saying:

Melissa A
Melissa A
25. January, 2024.
Superb service, customer service, they get results and communication is top notch. Highly recommend in my experience.
Rhiannon Jarvis
Rhiannon Jarvis
23. January, 2024.
Highly effective tools backed up with a knowledgeable, personable account manager and team of people who are easy to contact and efficient at getting you the info you need, when you need it. Recommend!
Scott McPhee
Scott McPhee
15. January, 2024.
Very helpful and really nice guy to deal with. Highly recommended
Lachlan Mackie
Lachlan Mackie
15. January, 2024.
EC credit control is great to work with, good communication and regular updates. With their system its super easy to load customers. We had a couple of successful debt collections already. Thank you
Alexandra Thompson
Alexandra Thompson
11. January, 2024.
Awesome service and communication. Sorted out the debt in a timely fashion with updates along the way.
Guy Morgan
Guy Morgan
8. January, 2024.
A very efficient and easy to use system that is backed up with competent, friendly staff. They gave good advice and recovered the debt on time and in full. I have no problem fully recommending them.
Nick Watts
Nick Watts
18. December, 2023.
Super stoked with EC Credit Control - They fulfilled all our requirements for our customers TOT's. They also offer a great PDF fillable account for which makes filling them out a whole lot easier. Shaun at EC was extremely good to deal with. Prompt quick turnaround service, highly recommend.
Ross Dungey
Ross Dungey
14. December, 2023.
Very helpful staff and good results, no long time wait to get answered on the phone either.
Keith Ansell
Keith Ansell
13. December, 2023.
Good Info and well presented
Jacqui Porter
Jacqui Porter
12. December, 2023.
Easy to load debt, prompt and clear communication received and assistance when required. Would highly recommend. 5 Star service.