Husband and Wife team, Chris and Emma McCarthy know this first hand. After 15 years working in the industry for others, it was time to set up East Coast Glass and Glazing in Hawke’s Bay which has now been in operation for 2 years.
With Chris on the tools, along with Emma taking care of the administration side of things, their little business has thrived. Add to the mix 2 small children, and you can imagine time is a precious commodity for the pair, as well as avoiding unnecessary risk.
As a new business, they hadn’t experienced any challenges, however, it was the uncertainty of what could happen if they didn’t have robust documentation in place.
Shaun Irvin, National Sales Manager at EC Credit Control approached Chris and Emma at the right time.
Businesses need to use Terms and Conditions of Trade documentation when they onboard a client. Without a doubt. it’s the companies that do this well who get paid on time, every time.
Agreeing to Terms and Conditions of Trade at the outset of a business relationship can help both parties clearly define payment terms, provisions for rising costs and materials, disputes, and time extensions. Terms and Conditions of Trade documents empower a business and help clients understand their responsibilities.
Safeguarding their business is at the front of minds, and Emma now uses best practices when onboarding new clients.