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Success stories: East Coast Glass and Glazing
Success Stories: How East Coast Glass and Glazing benefited from Terms and Conditions of Trade.

Starting a new business can be both exciting and daunting.

Husband and Wife team, Chris and Emma McCarthy know this first hand.  After 15 years working in the industry for others, it was time to set up East Coast Glass and Glazing in Hawke’s Bay which has now been in operation for 2 years. 

With Chris on the tools, along with Emma taking care of the administration side of things, their little business has thrived.  Add to the mix 2 small children, and you can imagine time is a precious commodity for the pair, as well as avoiding unnecessary risk.

As a new business, they hadn’t experienced any challenges, however, it was the uncertainty of what could happen if they didn’t have robust documentation in place.

"We had no real idea about the nitty gritty side of bills, we were approached by EC Credit Control and services were offered to help with that side of life. We really liked what we heard and saw, and we were away from there,"

Terms and Conditions of Trade - the benefits.

Shaun Irvin, National Sales Manager at EC Credit Control approached Chris and Emma at the right time.

Let EC Credit Control take care of the nitty gritty side of your business documentation.

Businesses need to use Terms and Conditions of Trade documentation when they onboard a client.  Without a doubt. it’s the companies that do this well who get paid on time, every time.

Agreeing to Terms and Conditions of Trade at the outset of a business relationship can help both parties clearly define payment terms, provisions for rising costs and materials, disputes, and time extensions.  Terms and Conditions of Trade documents empower a business and help clients understand their responsibilities.

Safeguarding their business is at the front of minds, and Emma now uses best practices when onboarding new clients.

Thank you to Chris and Emma McCarthy from East Coast Glass and Glazing for participating in this story.

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What our clients are saying:

Melissa A
Melissa A
25. January, 2024.
Superb service, customer service, they get results and communication is top notch. Highly recommend in my experience.
Rhiannon Jarvis
Rhiannon Jarvis
23. January, 2024.
Highly effective tools backed up with a knowledgeable, personable account manager and team of people who are easy to contact and efficient at getting you the info you need, when you need it. Recommend!
Scott McPhee
Scott McPhee
15. January, 2024.
Very helpful and really nice guy to deal with. Highly recommended
Lachlan Mackie
Lachlan Mackie
15. January, 2024.
EC credit control is great to work with, good communication and regular updates. With their system its super easy to load customers. We had a couple of successful debt collections already. Thank you
Alexandra Thompson
Alexandra Thompson
11. January, 2024.
Awesome service and communication. Sorted out the debt in a timely fashion with updates along the way.
Guy Morgan
Guy Morgan
8. January, 2024.
A very efficient and easy to use system that is backed up with competent, friendly staff. They gave good advice and recovered the debt on time and in full. I have no problem fully recommending them.
Nick Watts
Nick Watts
18. December, 2023.
Super stoked with EC Credit Control - They fulfilled all our requirements for our customers TOT's. They also offer a great PDF fillable account for which makes filling them out a whole lot easier. Shaun at EC was extremely good to deal with. Prompt quick turnaround service, highly recommend.
Ross Dungey
Ross Dungey
14. December, 2023.
Very helpful staff and good results, no long time wait to get answered on the phone either.
Keith Ansell
Keith Ansell
13. December, 2023.
Good Info and well presented
Jacqui Porter
Jacqui Porter
12. December, 2023.
Easy to load debt, prompt and clear communication received and assistance when required. Would highly recommend. 5 Star service.