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Driven by technology and performance.
Home » Technology focused

We use our technology to drive results for our clients. 

Our technology focus makes us dedicated to using the best and most effective systems. What does that mean for you? You receive the highest levels of service throughout your journey.

Technology focus Web

On the go debt resolution.

We’ve worked hard to remove barriers so loading debts is easy. Our specialist debt collection software is one of the most responsive packages in the industry.

Not only that, if you’re out and about and want to check the status of a payment, our hub is mobile-friendly.

Technology focus resolve portal

Our resolve portal.

Our online portal for debtors makes payment a simple process.  Its intuitive design also ensures navigation is quick and easy. 

Technology focus Focus

Debtor score predictor.

Focus is our in-house software that predicts a person’s debtor score. A best in business model that uses algorithms and leverages from other APIs.

Technology focus call centre

Automated call centre.

We have improved efficiency within our inbound and outbound call teams through the use of ‘Predictive Dialler’.

As a result, this technology helps us to develop a pre-set strategy and gain better results.

Technology focus data security

Safe and secure.

Our security standards rival that of banks and government departments. We are independently tested and reviewed on an annual basis. In addition, we go through robust and automated monthly testing. Equally important, we have privacy policies in place to ensure our client’s information is protected.

Technology focus data

An analytic approach.

We use data insights to get the best possible outcomes for our clients.

Personal demographics, our Focus debtor score, and a person’s previous behaviours all help to formulate our resolution strategy. 

Want to know more?

Our friendly Customer Service team are available to talk you through what you need.

Call us today at 0800 324 768 or fill in the form and we will get in touch as soon as possible.

See what our clients are saying:

Queenstown Engineering
Queenstown Engineering
26. February, 2024.
Great working with EC Credit Control and having that support to keep our Terms of trade up to date, advice and registering applications with PPS. Makes running the business easier as one less thing to worry about.
Faye Thomas
Faye Thomas
20. February, 2024.
Super helpful, easy to deal with. Platform is easy to navigate. 10/10
Andrea Bracey
Andrea Bracey
15. February, 2024.
Very helpful and explained the process very well
Rogerio
Rogerio
8. February, 2024.
Very fast and easy to load documents. Great team very eager to help.
Melissa A
Melissa A
25. January, 2024.
Superb service, customer service, they get results and communication is top notch. Highly recommend in my experience.
Rhiannon Jarvis
Rhiannon Jarvis
23. January, 2024.
Highly effective tools backed up with a knowledgeable, personable account manager and team of people who are easy to contact and efficient at getting you the info you need, when you need it. Recommend!
Scott McPhee
Scott McPhee
15. January, 2024.
Very helpful and really nice guy to deal with. Highly recommended
Lachlan Mackie
Lachlan Mackie
15. January, 2024.
EC credit control is great to work with, good communication and regular updates. With their system its super easy to load customers. We had a couple of successful debt collections already. Thank you
Alexandra Thompson
Alexandra Thompson
11. January, 2024.
Awesome service and communication. Sorted out the debt in a timely fashion with updates along the way.